SmallBizGenius Analysis
Lkbennett, a retailer specializing in women's fashion, receives mixed reviews regarding its online customer service and order fulfillment. While some customers praise the quality of products and in-store experiences, many report issues with delayed deliveries, unresponsive customer support, and problematic returns.
Category Breakdown
Scores based on analysis of 272 recent reviews
Customer Service Issues
2.0/10Numerous reviewers report difficulty contacting customer service via phone, email, and live chat, with many complaints of unanswered inquiries and unresolved issues. For example, customers mention being unable to get assistance with delayed orders, incorrect items, and refund requests.
40 reviews mention thisDelivery Problems
3.0/10Many customers report issues with delivery, including delayed orders, lost packages, and items delivered to the wrong address. Some reviewers also mention receiving damaged or poorly packaged items. One reviewer stated, 'Order 0012995371 for £78.95 on 29 Dec 2025 still not delivered on 14 January 2026.'
25 reviews mention thisReturns and Refunds
3.5/10Several reviewers express frustration with the returns process, citing issues such as being charged for returns, delays in receiving refunds, and parcels being held due to unpaid postage. One customer shared a 'Very bad and costly experience returning an online purchased item. 2 weeks ago, I used the LK Bennett return service and paid £4.95 to return a dress!'
20 reviews mention thisProduct Quality
7.0/10While some reviewers praise the quality and design of Lkbennett products, particularly shoes, others report issues with damaged items or a decline in quality over time. For instance, one reviewer said, 'This is the second LK Bennett purchase and both items are excellent quality.'
15 reviews mention thisIn-Store Experience
8.5/10A few reviewers highlight positive experiences in Lkbennett physical stores, praising helpful staff and the ability to try on items. For example, one reviewer mentioned 'Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience...'
8 reviews mention thisStock Availability & Order Cancellation
2.5/10Several reviewers reported their orders being cancelled due to stock unavailability after the order was placed, causing frustration and inconvenience. One reviewer stated, 'BE VERY CAREFUL AND TAKE ALL NEGATIVE REVIEWS SERIOUSLY. I Placed order. Heard nothing. I Chased….. to be told order cancelled as stock not available.'
7 reviews mention thisPros & Cons
What Customers Love
"Fantastic shoes at great price and design compared to designers and yet looks designer and solid Shoes. I bought three pairs."
"Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone."
"Their sale items are worth checking out."
"Great delivery and amazing returns when required. Speedy and so efficient."
"This is the second LK Bennett purchase and both items are excellent quality. The fall very elegantly and are very good quality."
Common Complaints
"Appalling customer service and customer experience. What has happened to LK Bennett. Impossible to contact. I’ve tried every day for a week - phone, email, live chat, Insta message. None work."
"Order 0012995371 for £78.95 on 29 Dec 2025 still not delivered on 14 January 2026."
"Very bad and costly experience returning an online purchased item. 2 weeks ago, I used the LK Bennett return service and paid £4.95 to return a dress!"
"BE VERY CAREFUL AND TAKE ALL NEGATIVE REVIEWS SERIOUSLY. I Placed order. Heard nothing. I Chased….. to be told order cancelled as stock not available."
"Quality of shoes is now appalling. Must have bought at least 40 pairs of their shoes. Sizing changed, poor quality material..."
Common Questions About Lkbennett
Answers derived from customer review patterns
Is Lkbennett legit and trustworthy?
While Lkbennett is a legitimate retailer, these reviews suggest caution when ordering online. Many customers report issues with customer service responsiveness, delivery problems, and difficulties with returns. While some customers have positive experiences, the high number of negative reviews indicates a risk of encountering problems. Therefore, it's advisable to proceed with caution and track orders and returns carefully.
Based on 45 reviewsDoes Lkbennett have good customer service?
Based on these reviews, Lkbennett's customer service is a significant area of concern. A large number of reviewers report difficulty contacting customer service through various channels, including phone, email, and live chat. Many customers state that their inquiries go unanswered, and issues remain unresolved for extended periods. This lack of responsiveness is a recurring theme in the negative feedback.
Based on 40 reviewsIs Lkbennett worth it for small business?
For small businesses, Lkbennett presents a mixed bag. While the brand offers stylish clothing and accessories that could be suitable for corporate gifting or employee wardrobes, the reported issues with customer service, delivery, and returns pose a risk. The potential for delays, errors, and difficulties in resolving issues could outweigh the benefits of the brand's aesthetic appeal. Small businesses may want to consider alternative retailers with more reliable service.
Based on 15 reviewsWhat is Lkbennett's return policy like?
Lkbennett's return policy, according to these reviews, is problematic. Many customers report being charged for returns, even when the items are damaged or the error is on Lkbennett's end. Additionally, there are reports of delays in processing refunds and parcels being held due to unpaid postage. These issues make the return process costly and frustrating for customers.
Based on 20 reviewsWhy are Lkbennett orders getting cancelled?
Several reviewers report that their Lkbennett orders were cancelled after being placed, often due to stock unavailability. This suggests potential issues with inventory management and order fulfillment processes. Customers express frustration at not being notified promptly about cancellations and having to chase customer service for information.
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